General terms & conditions
Last update: 25.10.2022
We are very pleased that you have chosen JENTIS GmbH.
Please read these General Terms and Conditions of JENTIS GmbH (‘JENTIS’) carefully before using JENTIS Software.
As this is an important business relationship between you, our Customer, and us, we have done our best to make these General Terms and Conditions as clear as possible.
1. Subject Matter and Scope
1.1 JENTIS develops software solutions for website tracking (‘JENTIS Software’). The name JENTIS is also registered as a trademark. JENTIS provides Business to Business Software as a Service (‘SaaS’). JENTIS SaaS is not intended for consumers in the meaning of Article 1.1(2) of the Austrian Consumer Protection Act (KSchG).
1.2 These General Terms and Conditions (‘T&C’), as amended from time-time-time, apply to all current and future business relationships in connection with the use of the JENTIS Software by the Customer.
1.3 These T&C forms an integral part of the terms of contract between the Customer and JENTIS. The terms of contract also include the Offer, Order Form and the Data Processing Agreement (‘DPA’). The terms of contract, unless expressly agreed otherwise, form the sole legal basis (the ‘Contract’) for the business relationship between the Customer and JENTIS.
1.4 In addition, when and where applicable, the Customer and JENTIS shall enter into a specific Licensing Agreement, Service Level Agreement, and/or Non-Disclosure Agreement, which shall become an integral part of the Contract between the Customer and JENTIS.
1.5 The Contract becomes binding for both Parties upon acceptance of the terms by the Customer, as well as, where applicable, signature by both Parties.
1.6 In the event of a conflict of norms stemming from the terms of contract, the following order of precedence shall apply: (1) individual contractual agreement (such as the Licencing Agreement); (2) order documents (such as the Order Form); (3) service documents (such as the Service Level Agreement); and (4) these T&C. In the event of any conflict between the Licensing Agreement and the Data Processing Agreement, the Data Processing Agreement shall prevail insofar as the conflict of norms concerns data protection matters. The language of the Contract is German. The English version of the Contract serves as the translation hereto.
1.7 Any terms and conditions of the Customer (‘Customer T&C’) are hereby expressly excluded. In so far as the Customer T&C contradict to or deviate from these T&C, Customer T&C shall not apply even if the Customer refers to its Customer T&C prior to or upon conclusion of the Contract and JENTIS does not expressly object to them again or provides or accepts services without any reservation.
1.8 JENTIS reserves the right to change the provisions of the T&C at any time.
2.1 Customer: a legal entity, an organization, a company, a group of companies, a registered business, or any other legal structure using the SaaS provided by JENTIS.
2.2 Server: The term server refers to hardware within the context of the client-server model on which a software is made available via a network service.
2.3 Client: The term client refers to the computer which, unlike others, does not provide a server. Here: Client means the Customer’s terminal device on which a browser is used to use the Software.
2.4 Domain: A domain is a name-based unit that is entered in a browser, for example. This term (e.g. www.domain.at) is then converted into an IP address so that the request can be processed by a server.
2.5 Top-Level Domain: The top-level domain is the part of the domain that is written after the last dot (e.g., the .at in www.domain.at).
2.6 Main Domain: The main domain is the part of the domain which is written between the last and the penultimate dot including the following Top-Level domain (e.g. domain.at in www.domain.at).
2.7 Subdomain: Subdomains are all those parts of the domain that are written before the penultimate dot separated by further dots (e.g. the test in test.domain.at).
2.8 Software: Software is a collective term for executable programs and the associated data. It is used to perform tasks in an automated manner,here also means “Program”.
2.9. Hardware: here: Hardware is the generic term for the mechanical and electronic equipment of a computer system.
2.10 Software Handover Point: the router exit of the data center where the Server running the Software is located.
2.11 Defect: here: A defect is the behavior (of a software or a service of JENTIS as licensor) that leads to an unexpected or undesired result. (see also Austrian Civil Code (ABGB) § 922ff)
2.12. Force Majeure: shall mean unforeseeable, unavoidable events that are beyond the control of all parties involved in a business relationship and that cannot be avoided by reasonable, appropriate means under the circumstances, such as war, terrorism, natural disasters, fire, strike, lockout, embargo, sovereign intervention, failure of power supply, failure of means of transport, failure of telecommunication networks or data lines, changes in the law affecting the services after conclusion of the contract or other unavailability of products and / or services.
2.13 Session: A session is the continuous active use of a website or, if applicable, app by a user. As soon as a user is inactive for at least 30 minutes, each subsequent activity is assigned to one or more new sessions by default.
2.14 Connected Application: JENTIS offers various interfaces so that external applications can be integrated. Such an application can only be made by an installation process by the Customer, here also synonymous to connected Tools..
2.15 GDPR: The Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the Protection of Natural Persons with regard to the Processing of Personal Data and on the Free Movement of such Data, and repealing Directive 95/46/EC (Data Protection Directive).
2.16 A-Record: a 32-bit IP address (version 4) in terms of the Domain Name System.
2.17. Egress Hit: here specifically used to define an output stream of data. In the context of JENTIS server side tracking, JENTIS software requires an ingress hit (input stream of data) and at least 1 output stream of data (egress hit) to one or more endpoint(s). The more pixels are used server side, the more egress hits will occur. JENTIS uses a ratio of 1/n.
3. Scope of Services, Rights to Use the Software
3.1 The Customer has the right to use the JENTIS Software solely on the basis of the Contract concluded with JENTIS.
3.2 The JENTIS Software consists of the components described in the Order Form and, if applicable, other terms of contract.
3.3 For the duration of the Contract, JENTIS grants the Customer the non-exclusive, non-transferable right, to use the JENTIS Software for the purposes indicated in the Contract.
3.4 Since JENTIS Software runs exclusively on the servers of JENTIS or on the servers of a contracted company commissioned by JENTIS, no further rights to the software products used are transferred to theCustomer, nor the right to access the source code.
3.5 JENTIS grants the Customer access to the JENTIS Software, the computing capacity required for its use, as well as the storage and data processing space required to operate the Software. JENTIS is not responsible for establishing and maintaining the data connection between the Customer’s IT systems and the Handover Point.
3.6 All documents provided to the Customer by JENTIS, in particular the documentation for software products and cloud services, may not be reproduced or distributed in any way, whether for a fee or free of charge.
3.7 The Customer is entitled to change the technical infrastructure used to provide the services at its own discretion, provided that there is no impairment of the services nor possible legal implications to be expected in relation to compliance with data protection legislation.
3.8 The use of the Software is permitted to the extent that it does not exceed the following tracking limits:
● maximum Egress Hits, and
● maximum Main Domains to be tracked.
3.9 The extent of the right to use is defined by the number of Sessions, Egress Hits, Domains ( traffic limits) and the term of the license and other conditions of use by a particular Customer are defined in the Order Form.
3.10 Supplementary services provided by JENTIS upon order of and used by the Customer beyond the respective scope of the Contract, will be remunerated by the Customer separately according to the actual personnel and material costs at the rates as applicable at that time at JENTIS. This includes, in particular, services provided by JENTIS outside of the usual business hours, the analysis and elimination of malfunctions and errors caused by improper handling or operation by the Customer or other circumstances for which the Customer is not responsible for. Likewise, training services are generally not included in the scope of services and require a separate agreement.
3.11 To the extent JENTIS at the request of the Customer acts as an intermediary for services of third parties, these contracts are concluded exclusively between the Customer and such third party according to the respective terms and conditions of the third party. JENTIS is only responsible for the services provided by JENTIS itself.
4. Availability of the Software, Service or Software Defects
4.1 JENTIS undertakes to provide the agreed services in accordance with the terms of the Contract.
4.2 If JENTIS does not provide the agreed services on the scheduled dates or with significant deviations from the agreed quality standards, JENTIS is obliged to begin correcting the defects by performing any necessary remedial work at its own discretion as quickly as possible and in any event within a reasonable period of time. In this case, JENTIS will provide the services properly and free of defects within a reasonable period of time after having received the written notice from the Customer.
4.3 A defect of the JENTIS Software shall be deemed to exist if the service is provided with deviations from what has been contractually agreed. . The Customer shall support JENTIS in troubleshooting and provide all necessary information. The Customer shall report any defects to JENTIS immediately by email. In addition, the Customer is obliged to disclose to JENTIS, within a reasonable period of time, all documents and information as necessary evidence to be enclosed with the defects report. The Customer shall provide as detailed a description as possible of the respective defect in the report in order to enable the most efficient troubleshooting possible.
4.4 Defects caused by hardware or software components located after the Handover Point do not fall within the scope of responsibility of JENTIS and must therefore be remedied solely by the Customer.
4.5 In cases where the Customer is responsible for the defect, an obligation on the part of JENTIS to rectify the defect free of charge is excluded and the contractual services of JENTIS are deemed to have been provided in accordance with the Contract. The Customer must place an order with JENTIS for a remedy of the defect at the Customer’s expense.
4.6 The Parties acknowledge that restrictions or impairments of the services which are beyond JENTIS’ control may arise . This includes, in particular, actions of third parties not acting on behalf of JENTIS, technical conditions of the Internet beyond JENTIS’s control, and force majeure. The hardware, software and technical infrastructure used by the Customer may also have an influence on JENTIS’s services. Insofar as such circumstances have an influence on the availability or functionality of the services provided by JENTIS, this shall have no effect on the contractual conformity of the services provided.
4.7 Insofar and as long as obligations cannot be fulfilled by JENTIS on time or properly due to a force majeure, performance shall be suspended as long as the force majeure is pending.
4.8 Unless agreed otherwise, a price reduction due to defects shall be excluded.
5. Obligations of the Customer to Cooperate
5.1 The Customer agrees to support all measures required for provision of Services by JENTIS.
5.2 The Customer continues to be responsible to governmental bodies and official authorities for compliance with all relevant legal provisions, in particular the obligation to protect data, retain data and maintain data accuracy.
5.3 It is the responsibility of the Customer to fulfill the system requirements, as well as at its own risk and expense to provide a working network connection, any other technology or equipment needed to use JENTIS Software. Unless otherwise agreed, the Customershall provide the equipment and technology and cooperate free of charge.
5.4 The service provided by JENTIS may not be made available to third parties unless the Customer obtained from JENTIS a written consent.
5.5 The Customer shall provide, on the agreed dates and at its own expense, all information, data and documents required by JENTIS for the performance of the contractual services in the form requested by JENTIS and shall support JENTIS upon request in problem analysis and troubleshooting, coordination of processing orders and coordination of services.
5.6 The Customer shall perform all obligations to cooperate as required in such a timely manner that JENTIS is not hindered in the provision of the services. The Customer is obliged to ensure that the employees of its affiliated companies or third parties commissioned by it who are involved in the performance of the contract cooperate accordingly in relation to the performance of the Contract. The Customer shall ensure that its employees and third parties attributable to it treat the equipment and technologies implemented by JENTIS and any assets provided to the Customer with due care. The Customer shall be liable to JENTIS for any damage to equipment and / or technology caused by its employees and third parties attributable to it.
5.7 The Customer owes an obligation to JENTIS not to post any content or data that is criminal or otherwise illegal in absolute terms or in relation to individual third parties, and not to use any programs containing viruses or other malware in connection with the JENTIS Software. The Customer is solely responsible for all content used and data processed as well as for fulfillment of any legal requirements in relation thereto.
5.8 If the Customer fails to fulfill its obligations to cooperate on the agreed dates or not to the extent provided for in the Contract, the services provided by JENTIS shall nevertheless be deemed to have been performed in accordance with the Contract despite any possible restrictions. The delivery date of the services by JENTIS will be adjusted to a reasonable extent. In this case, the Customer shall compensate JENTIS separately for any additional work, expenses and / or costs incurred by JENTIS as the result of such delay.
5.9 For the entire term of the Contract and within the 5 (five) years following its termination, the Customer grants JENTIS the right to publicly name as a Reference Customer those companies or groups of companies of the Customer in which the JENTIS Software or parts thereof are used. Company and brand names, the current logo, the start of the business relationship and the fact that JENTIS Software are used by this company may be used on JENTIS website as well as in the social media channels. The Customer shall obtain all necessary approvals and licenses to make this right effective.
6. Data Processing
6.1 With respect to data, including personal data, processed by the Customer in the course of using JENTIS Software, JENTIS is a technical service provider and the Data Processor. As a technical service provider, JENTIS stores the content and data entered by the Customer into JENTIS Software on behalf of the Customer in order to make this content and data available for retrieval by the Customer when using JENTIS Software.
6.2 All collected data and those data that are newly created from processing procedures remain the property of the Customer, regardless of the storage location. Such data can be exported and erased at any time upon Customer’s request.
6.3 If the Customer processes personal data or has personal data processed on IT systems for which JENTIS is technically responsible, a corresponding Data Processing Agreement (DPA) must be concluded. JENTIS shall process personal data on behalf of the Customer as the Data Processor and within the limits of the DPA concluded with the Customer, whereby the Customer shall be the Controller within the meaning of the GDPR.
6.4 JENTIS undertakes to store all data exclusively in the territory of the EU. JENTIS undertakes not to forward Customer data to external services for processing, except to the applications that are connected by the Customer.
6.5 The Customer is the responsible party for the processing of personal data when using the JENTIS Software. The Customer is obliged to ensure that the processing of personal data through the use of the JENTIS Software is based on the appropriate permissions and consents.
6.7 The Customer indemnifies JENTIS against any liability and costs, including possible and actual legal costs in connection with claims relating to personal data processed using the JENTIS Software or relating to personal data transmitted by the Customer to third parties, including via the JENTIS software.
7.1 The copyright to the JENTIS Software, the printed material and all copies of the Software is owned by JENTIS. The JENTIS Software is protected by the Austrian intellectual property laws and international treaty provisions. The Customer must therefore treat the JENTIS Software as any other work protected by copyright.
8.1 The remuneration to be paid by the Customer, invoicing and payment conditions result from the terms of contract and are indicated in the Order Form. The statutory value added tax shall be charged additionally. The remuneration for services not covered by the Contract is based on the price list provided by JENTIS.
8.2 The remuneration agreed by the Parties is subject to the traffic limits for Sessions, Domains and Egress Hits defined in the Order Form If the traffic exceeds the agreed traffic limits by 15 % each month in three consecutive months JENTIS is entitled to increase the remuneration accordingly on a pro-rata basis.
8.3 Amounts paid for services that are either part of the existing Contract or were expressly ordered by the Customer separately but were not used cannot be refunded. The Customer shall not be entitled to a right to refuse performance of the Contract until the counter performance is effected.
8.4 The Customer is responsible for all charges resulting from the business relationship, such as legal transaction fees or withholding taxes. Should JENTIS be held liable for such charges, the Customer shall indemnify and hold JENTIS harmless.
8.5 JENTIS reserves the right to an annual price adjustment in relation to the remuneration for the services under the Contract. The consumer price index 2020 (base year 2020) published monthly by Statistics Austria or an index replacing it shall serve as a measure for calculating the price adjustment. The index figure calculated for the time of the conclusion of the Contract shall serve as the reference figure for this Contract. Fluctuations in the index figure upwards or downwards up to and excluding 4% shall be disregarded. This margin shall be recalculated each time it is exceeded upwards or downwards, whereby the first index figure outside the respective applicable margin shall always form the basis both for the recalculation of the price adjustementand for the calculation of the new margin. For the avoidance of doubt it is stated that price adjustments result in increased prices, never in a price decrease.
8.6 Failure to meet payment obligations will result in the suspension of services until payment has been made. In the event of delayed payment, the statutory interest in the amount of 9.2% above the base interest rate pursuant § 456 of the Austrian Business Code (UGB) shall be deemed to have been agreed. Default in payment shall not lead to termination of the Contract.
9.1 JENTIS provides warranties within the statutory framework as provided by Austrian law. The agreed service times also apply to warranty claims.
9.2 If one of the warranty reasons occurs (e.g. crashes, data loss, unusual response times), JENTIS will first attempt to rectify the reason for the warranty free of charge. If a rectification is not possible within a reasonable period of time and a reasonable number of attempts, a price reduction may be granted. In this case, the Customer has the right to withdraw from the Contract. In this case, any remuneration paid under the existing Contract must be refunded by JENTIS within 30 days.
9.3 The Customer is obliged within a reasonable period of time to notify JENTIS in writing about the reasons for warranty.
10. Contract Duration and Termination of the Contract
10.1 The term of the Contract begins with the execution of the Contract by both Parties and shall remain in effect for the period of time indicated in the Order Form (Regular Term).
10.2 Upon expiration of the Regular Term, the Contract shall be renewed automatically for one or more additional periods of 12 months each (Renewal Term), unless and until either Party notifies the other Party thirty (30) days prior to the expiration of the then-current term that it does not wish to renew the Contract (ordinary termination). The termination of the Contract renewal does not require any justification and must be declared in writing to the other Party.
10.3 The terms of Contract shall, unless otherwise provided in these T&C, remain unchanged for the entire period of Regular Term. After the Regular Term, JENTIS reserves the right to update and modify the terms under the Contract.
10.4 Each contracting Party shall be entitled to terminate the Contract unilaterally before the agreed expiration (extraordinary termination) for cause as defined by the Austrian Supreme Court, including (but not limited to) cases where it becomes permanently impossible to provide the services under the Contract.
10.5 If the Customer is initiating a termination of the Contract before the Renewal Term and in the circumstances not provided by 10.4 above, the Customer shall pay the remuneration agreed under the Contract deducting those expenses that are to be incurred by JENTIS from the date of such termination and up to the date on which the Contract would have ended at the earliest in the event of an ordinary termination. The remuneration to be charged in this manner is due for payment immediately.
10.6 Extraordinary termination comes into effect only when made in writing in the form of a signed declaration of termination. The declaration of termination can be sent by e-mail or by a registered letter.
10.7 Upon termination of the Contract (either extraordinary or ordinary), JENTIS will return all documents of the Customer as well as data carriers related to the Contract and will erase the data stored on behalf of the Customer, as long as there are no retention obligations or rights.
11. Liability and Compensation for Damages
11.1 JENTIS is liable for damages to the Customer that (1) were caused intentionally or through gross negligence by JENTIS, as well as any of JENTIS’ agents and employees, or (2) are based on a culpable breach of material contractual obligations on the part of JENTIS.
11.2 Material contractual obligations are those contractual obligations the fulfillment of which is essential for the proper performance of the Contract and the observance of which the contractual Parties may regularly rely on, and the violation of which on the other hand jeopardizes the achievement of the purpose of the Contract.
11.3 In all other respects, liability of JENTIS – on whatever legal grounds – is excluded.
11.4 JENTIS is not responsible for non-compliance with or violation of data protection laws by the Customer. The services provided by JENTIS must in no way be interpreted or understood as a legal indemnity from possible claims by third parties or by data protection or other authorities. Documents, work materials and/or advice provided by JENTIS in the course of its business relationship with the Customer shall in no way be construed as legal advice.
11.5 JENTIS is not liable for any damage to the Customer resulting from the loss of data, provided that the damage could have been avoided by the Customer regularly and completely backing up all relevant data.
12. Non-Disclosure Agreement (NDA)
12.1 The mutual maintenance of secrecy of confidential as well as personal information vis-à-vis third parties is of utmost importance to the Parties, in particular that this information is not disclosed or exploited in any form.
12.2 Confidential Information within the meaning of the Contract shall be all commercial, technical and other data, communications, documents and similar information, including textual, tabular, graphic, photographic, drawing, electronic, oral or other communications, computer software and hardware, know-how and all other information disclosed between the Parties, to the extent that it could be of economic interest to third parties and is not already public knowledge, irrespective of whether it has already been disclosed in the course of the preliminary discussions or will be disclosed in the future (hereinafter “Confidential Information”).
12.3 The Parties undertake to treat any confidential information arising from the Contract, including, if any, a trial period or a proof of concept phase, as strictly confidential and to ensure that unauthorized third parties cannot obtain knowledge thereof, whether directly or indirectly in any way whatsoever. The provisions of this NDA also extend to any kind of changes, modifications and further processing of Confidential Information.
12.4 Furthermore, the Parties agree that confidential information will not be used in any way for their own purposes, whether competitive or not, without the express prior consent of the other Party.
12.5 The Parties agree to keep any personal data from data processing entrusted to them in the course of the contractual relationship or which have otherwise become accessible confidential, unless there is a legal obligation for transferring the entrusted or accessible personal data. Such data also includes personal data of employees and other affiliated persons of either of the Parties. The Parties undertake, in the event of a mandatory disclosure of the information received, to inform the other Party immediately so that the other Party can make the appropriate arrangements to maintain the greatest possible confidentiality of the information.
12.6 Any use, processing, forwarding or duplication of data by one of the Parties for other purposes, i.e. outside the contractual relationship, shall require the express prior written consent of the other Party.
12.7 Immediately upon request by the Party in possession of the Confidential Information, the other Party shall return and hand over the Confidential Information in its entirety. To the extent that the Party concerned has made copies of data and Confidential Information, it shall likewise be obliged to hand them over or, upon discretion of the Party in possession, to destroy or delete them.
12.8. The Parties undertake to ensure that comprehensible internal instructions to employees or contractual obligations to third parties, who are considered subcontractors and not third parties in the sense of the Contract, shall be binding as the obligations under this NDA.
13. Assignment of Rights and Obligations
13.1 The assignment of the Customer’s rights and obligations is permitted at any time within the group of companies as well as to legal successors of the Customer. The assignment of the Customer’s rights and obligations to third parties is only permitted with the prior written consent of JENTIS.
13.2 JENTIS is entitled to entrust third parties with the fulfillment of its obligations only with the prior written consent of the Customer.
13.3 Rights and obligations of JENTIS as well as the contractual relationship with the Customer are not affected by changes in the ownership of the company or the corporate form or structure of JENTIS.
14.1 All legal relations between the Customer and JENTIS shall be governed by Austrian law, with the exception of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
14.2 The exclusive place of jurisdiction for all disputes arising out of and/or in connection with the Contract between JENTIS and the Customer, to the extent permitted by applicable law, shall be the responsible court in Vienna, Austria. Place of performance is Vienna.
14.3 Should individual provisions of this Contract be invalid in whole or in part, this shall not affect the validity of the remaining provisions and an invalid provision shall be replaced by a provision which comes as close as possible to the economic purpose of the invalid provision and which is effective.
14.4 Any amendments, supplements, collateral agreements or the partial or complete cancellation of the contract shall be made in writing. This shall also apply to a waiver of the written form.
Addendum for e-Commerce
to the General Terms and Conditions for using JENTIS Software
The terms and conditions in this Addendum apply to all current and future business relationships in connection with the use of the JENTIS Software by the Customer and regulate purchase of JENTIS Software through an online process (e-Commerce). Online process for purchase of the JENTIS Software online is provided for Business Customers only and is not intended to be offered for consumers in the meaning of Article 1.1 (2) of the Austrian Consumer Protection Act (KSchG).
1. Scope of the Addendum
1. 1 This Addendum is an integral part of the General Terms and Conditions for using JENTIS Software and represents additional provisions in relation to online purchase of a specific License Plan by the Customer.
1.2 Available License Plans are purchasable online Essential and Advanced, main characteristics of the Plans can be found under the link here: shop.jentis.com.
1.3 The terms and conditions in this Addendum are to be interpreted as an individual contractual agreement between the Customer and JENTIS in case of conflict of norms pursuant to § 1.6 of JENTIS T&C.
1.4 Provisions of the T&C apply by default, unless otherwise is provided by this Addendum.
2. Binding Contract
2.1 Upon purchase of the License Plan by the Customer via the online process, a binding Contract between the Customer and JENTIS shall be concluded upon receipt of the order confirmation including the invoice.
2.2 By clicking the “pay and subscribe” button, Customer places a binding order for the Licensing Plan of choice to be paid on a monthly or a yearly basis. JENTIS will confirm receipt of Customer’s order immediately by email after Customer has sent and paid the order.
2.3 JENTIS reserves the right to refuse an order or to cancel an order if the order was generated by software, a machine, a crawler, a spider or by other automatic web programs or scipted behaviour systems or by using third party services which were used to place the order on Customer’s behalf.
2.4 For online purchases, the term of the contract shall begin with the valid order and shall apply for the period of 3 months. The provisions of the T&C regarding contract renewal, ordinary and extraordinary termination (see §§ 10.2-10.7 of the T&C) shall remain applicable for online purchases.
3. Pricing and payment
3.1 The prices listed for each Licensing Plan at the time of the order shall apply. The prices listed do not include the applicable statutory value added tax. Until the purchase price has been paid in full, the order shall not be confirmed and the Licensing Plan shall not be considered to be purchased.
3.2 In principle, we offer the payment method by credit card handled and managed by third parties. For each order, the Customers shall be asked to fill in the information required for the purchase, such as personal name and surname, name of the company, email address, credit card details. Please note that JENTIS shall accept payments in Euro. Any costs of a money transaction are to be borne by the Customer.
3.3 The Customer agrees to receive invoices and credit notes exclusively in electronic form.
4. Promotional Vouchers
4.1 JENTIS promotional vouchers cannot be purchased but may be available as part of promotional campaigns with a specified period of validity.
4.2 JENTIS promotional vouchers are only redeemable during the specified period and only once as part of an order transaction. Please note that promotional vouchers may be subject to a minimum order value.
4.3 The value of the order must be at least equal to the value of the JENTIS promotional voucher. A difference to a higher value of the order can be compensated with the offered payment options. The value of a JENTIS promotional voucher is neither paid out in cash nor does it earn interest. The value of the used JENTIS promotional voucher will not be refunded if the Licensing Plan is terminated.
4.4 JENTIS promotional vouchers can only be redeemed before the order process is completed. Subsequent crediting is not possible. JENTIS promotional voucher cannot be transferred to third parties. Multiple JENTIS promotional vouchers cannot be combined.
5. Customer Care
Basic customer care by JENTIS is available to all Customers purchasing JENTIS Licensing Plan online. The Customer Care includes standard operating times from 9.00 to 17.00 for answering any questions or inquiries in relation to this Addendum and JENTIS T&C via email: firstname.lastname@example.org.
Schönbrunner street 231
Phone: +43 1 9974354 14
Commercial Court Vienna, FN 529675i, VAT No.: ATU75406106
Managing directors: Klaus Müller & Thomas Tauchner