Customer Service

Real support for every customer.

From our top-rated help desk to dedicated success managers, JENTIS gives you real people, real support, and real results.

Get a demo

Every data-driven business needs a performance-driven partner.

person_pin

Dedicated account managers

One point of contact who knows your setup, goals, and team.

contact_mail

Enterprise-level help desk

Quick responses, quick answers, quick resolutions.

integration_instructions

Customer success team

Proactive support that helps you get more from JENTIS, from day one to scale-up.

build_circle

SLA-backed uptime

Scale with confidence, guaranteed performance, and real accountability.

Get an expert when you need them.

No bots. No community forums. Just real experts who know your setup and are ready to help when you need it.

Support & Success

A future-proof partnership.

Data is the lifeblood of every digital business—and successful first-party data strategies require the right partnerships.

At JENTIS, we deliver white-glove service and dedicated support, treating every customer relationship as a long-term partnership designed to grow, adapt, and succeed together.

Support Features

Turn the page on tracking chaos and slow support.

What customers say
format_quote

JENTIS ist eine zukunftssichere MarTech-Lösung mit zuverlässigem serverseitigem Tracking, betreuter Infrastruktur und einem Team, das uns kompetent bei allen Fragen rund um First-Party-Daten unterstützt.

Andrej Schadrin
Digital Analyst
yfood Labs GmbH
Read Case Study
east

Frequently asked questions

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat.