Customer Service

Enterprise-level support for every customer.

From 24/7 help desk to dedicated success managers, JENTIS gives you real people, real support, and real results.

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Every data-driven business needs a performance-driven partner.

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Dedicated account managers

One point of contact who knows your setup, goals, and team.

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Enterprise-level help desk

Reach rexperts around the clock, no delays, just answers.

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Customer success team

Proactive support that helps you get more from JENTIS, from day one to scale-up.

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SLA-backed uptime

Scale with confidence, guaranteed performance, and real accountability.

Real support. Real humans. Real fast.

No bots. No community forums. Just real experts who know your setup and are ready to help when you need it.

Support & Success

A future-proof partnership.

Data is the lifeblood of every digital business—and successful first-party data strategies require the right partnerships.

At JENTIS, we deliver white-glove service and dedicated support, treating every customer relationship as a long-term partnership designed to grow, adapt, and succeed together.

Support Features

Turn the page on tracking chaos and slow support.

What customers say
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JENTIS ist eine zukunftssichere MarTech-Lösung mit zuverlässigem serverseitigem Tracking, betreuter Infrastruktur und einem Team, das uns kompetent bei allen Fragen rund um First-Party-Daten unterstützt.

Andrej Schadrin
Digital Analyst
yfood Labs GmbH
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Frequently asked questions

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